Store Policy | Britnee Webb Cosmetics

Customer Care


When you place and receive an order with BWC, you may notice the majority of our products do NOT come in outside packaging. Why? Yes, boxes are gorgeous, packaging is great for branding, however, it is a huge expense AND is a big hassle for our planet to deal with. BWC chooses to save our planet the headache and waste, and save our dollars into better product investment for you-the consumer. Our products are cruelty free, paraben free, gluten free, vegan, and some fragrance free. We take great pride in this. We hope you can forgive us and not miss the box too much-give the Earth a hug!

 For Britnee Webb Cosmetic brand processing time for orders is 3-5 business days. After that, delivery time within the United States is 7-10 days, and 10-25 days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.


Privacy & Safety

We just wanted to make it clear for all of our customers exactly what personal information we collect and use when you visit or make a purchase here at BWC.

 

So, here's the rundown ...

 

What personal information do we collect?

 

We collect and store any information that you enter on our website (for example, when making a purchase). The information stored is: your name, billing address, shipping address, payment information (including credit card numbers or paypal email address), email address and phone number.

 

We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our site!). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.

 

 

How do we collect your information?

 

When you place an order on our site, it is part of the process to collect the personal information which you provided. Please remember that your personal information will only be used for the specific reasons that are stated above.

 

 

Why do we collect your information?

Well, here at BWC, we want to make the experience as personal as possible. 

 

We collect this information in order to fulfill any orders placed (this includes processing your payment information, arranging shipping and providing order confirmations/invoices). We also collect this information in order to comply with the preferences on the website - such as newsletters.

 

 

How do we store this information?

 

BWC is hosted on the Shopify.com platform. Shopify.com allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

How do we communicate with our customers?

 

We may contact you via email to notify you about any orders placed, let you know about shipping or order confirmation. We may also notify you about any specials or discount codes that we have - if you are subscribed to our newsletter. 

 

 

Sharing your personal information

 

We take the security of your personal information very seriously. We only share your personal information with our website provider - Shopify. We currently do not make use of Google Analytics or any other third party service provider. We track cookies in order to make your experience as personalised as possible.

 

  

 

Privacy Policy Updates

 

Please note, we reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Wholesale Inquiries

If you are interested in carrying BWC in your business-spa, brow or lash bar, salon, or Dr's office, please contact us via email  Contact@britneewebbcosmetics.com

Customer Care


When you place and receive an order with BWC, you may notice the majority of our products do NOT come in outside packaging. Why? Yes, boxes are gorgeous, packaging is great for branding, however, it is a huge expense AND is a big hassle for our planet to deal with. BWC chooses to save our planet the headache and waste, and save our dollars into better product investment for you-the consumer. Our products are cruelty free, paraben free, gluten free, vegan, and some fragrance free. We take great pride in this. We hope you can forgive us and not miss the box too much-give the Earth a hug!

 For Britnee Webb Cosmetic brand processing time for orders is 3-5 business days. After that, delivery time within the United States is 7-10 days, and 10-25 days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.


Privacy & Safety

We just wanted to make it clear for all of our customers exactly what personal information we collect and use when you visit or make a purchase here at BWC.

 

So, here's the rundown ...

 

What personal information do we collect?

 

We collect and store any information that you enter on our website (for example, when making a purchase). The information stored is: your name, billing address, shipping address, payment information (including credit card numbers or paypal email address), email address and phone number.

 

We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our site!). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.

 

 

How do we collect your information?

 

When you place an order on our site, it is part of the process to collect the personal information which you provided. Please remember that your personal information will only be used for the specific reasons that are stated above.

 

 

Why do we collect your information?

Well, here at BWC, we want to make the experience as personal as possible. 

 

We collect this information in order to fulfill any orders placed (this includes processing your payment information, arranging shipping and providing order confirmations/invoices). We also collect this information in order to comply with the preferences on the website - such as newsletters.

 

 

How do we store this information?

 

BWC is hosted on the Shopify.com platform. Shopify.com allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

How do we communicate with our customers?

 

We may contact you via email to notify you about any orders placed, let you know about shipping or order confirmation. We may also notify you about any specials or discount codes that we have - if you are subscribed to our newsletter. 

 

 

Sharing your personal information

 

We take the security of your personal information very seriously. We only share your personal information with our website provider - Shopify. We currently do not make use of Google Analytics or any other third party service provider. We track cookies in order to make your experience as personalised as possible.

 

  

 

Privacy Policy Updates

 

Please note, we reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Wholesale Inquiries

If you are interested in carrying BWC in your business-spa, brow or lash bar, salon, or Dr's office, please contact us via email  Contact@britneewebbcosmetics.com